Last updated
September 16, 2026
These Order Policies apply to orders placed with Jazzamatazz Inc. (“Jazzamatazz,” “we,” “us,” or “our”).
Our products and ordering services are intended for approved industry customers, including dance studios, schools and organizations.
Approved account holders may place orders using the ordering methods currently offered by Jazzamatazz, including the online ordering system and approved order forms made available by Jazzamatazz.
Customers should provide all information requested when submitting an order. Missing information may delay review and processing.
Please do not submit internal studio spreadsheets, documents or other substitute order formats unless Jazzamatazz has specifically agreed to accept them.
Submitting an order does not mean that the order has been finalized or entered into production.
After an order is submitted, Jazzamatazz will review the information provided and prepare an order confirmation.
Customers are responsible for reviewing the order confirmation carefully before approving it.
This includes confirming:
Once approved, the order confirmation becomes the working order used by Jazzamatazz to fulfill or produce the order.
Jazzamatazz is not responsible for customer-submitted errors that were accurately reflected in an approved order confirmation.
Once an order confirmation has been approved, changes to orders will be accommodated where possible and may result in small production delays.
Once Performance Collection costumes have been placed into production, no further changes will be available.
Changes to Express or Spotlight orders that have been placed into production may be accommodated where raw materials allow.
Orders may be cancelled before the order confirmation has been approved by the customer only.
Dance costume sizing varies between manufacturers and products.
Customers should use the Jazzamatazz Sizing Guide when selecting sizes and should not assume that sizing will correspond to another costume manufacturer or to ordinary clothing sizes.
Jazzamatazz offers a wide range of children’s, adult and plus sizes.
Customers are responsible for selecting and approving the sizes submitted with their order.
Where sizing assistance is required, customers are encouraged to contact Jazzamatazz before approving the order confirmation.
Jazzamatazz may offer TALL designations or additional length options for certain products. Please specify inches required and whether they are to be applied to girth, leg length or both.
Where a dancer’s measurements require a larger size than offered in our standard sizing, Jazzamatazz will provide a quote based on individual costume factors.
Performance Collection costumes are made specifically for the customer’s order.
Because these items are made to order, Performance Collection costumes are not eligible for exchange or cancellation once they have been entered into production, except in the rare case of manufacturer defect.
We will always work with you to correct any issues that we deem manufacturer’s defects. This would include compromised seams, flaws in fabrics or missed stitching.
Express and Spotlight costumes may be supplied from available inventory.
Express and Spotlight Collection costume exchanges will be accommodated where inventory or fabric allow. To be eligible for exchange, costumes must be unworn, unmodified, unaltered and with nothing written on the inside tag.
Under no circumstances do we accept return of unclaimed or unneeded costumes once they have been shipped. Customers are responsible for all costumes ordered and shipped.
Clearance items, discontinued items, modified items and all Performance Collection costumes are considered Final Sale, except in the rare event of manufacture defect or items shipped outside of the approved order confirmation.
Items designated as Final Sale cannot be returned or exchanged except where required by law or where Jazzamatazz confirms that an item is defective or was supplied incorrectly.
Extra or unclaimed costumes are any costumes ordered by the customer as a backup size or costumes that have been ordered for students who elect to not participate in the studio’s performances.
Jazzamatazz will work with customers to address products that arrive with a confirmed manufacturing defect or where Jazzamatazz has supplied, in error, an item that does not match the approved order.
Customers should inspect orders promptly after delivery. Please contact us within 10 days of receipt with any concerns to allow a timely resolution of any issues.
A photograph of the concern is helpful in assessing an issue and swift resolution. If we assess a defect, the items will be replaced or repaired and shipped at no cost to the customer where appropriate.
Where Jazzamatazz authorizes an exchange, the merchandise must be returned in the condition required by Jazzamatazz.
Unless otherwise agreed, costumes should not be:
Authorization to exchange an item should be obtained from Jazzamatazz before merchandise is sent back. Once we have received the item for exchange and determined that it has been returned in sellable condition, we will ship the new item.
The customer is responsible for shipping costs to both return and ship out the new item.
Once an order confirmation has been approved, a 50% deposit is required to proceed with an order. Please do not send deposits until the order confirmation has been approved.
Please note that a deposit must be received before the order will be placed into production. Delays in the receipt of deposit may result in a delay in the ship date outlined in the order confirmation.
The remaining balance must be paid in full before the order is shipped or released for pickup.
All outstanding balances must be paid before an order is shipped or released for pickup unless Jazzamatazz has approved alternative arrangements in writing.
Jazzamatazz may hold an order until all required amounts have been paid.
Payments are handled separately from the Website.
Deposits and balances may be paid by:
Debit cards are also accepted for in-person pickups.
Jazzamatazz no longer accepts cheques.
The ship date in your order confirmation is the date of departure from our facility in Mississauga, Ontario.
Please allow a minimum of 5-10 days for transportation of your order, based on destination.
Shipping and delivery dates are estimates unless Jazzamatazz expressly confirms otherwise in writing.
Jazzamatazz is not responsible for carrier delays or delivery disruptions caused by weather, transportation interruptions, labour disruptions, incorrect delivery information or other circumstances outside its reasonable control.
Customers are responsible for providing complete and accurate shipping information.
Jazzamatazz is not responsible for delays or additional charges resulting from an incorrect or incomplete address supplied by the customer.
Where a shipment is returned or redirected because of customer-provided address information, additional shipping charges may apply.
Customers may arrange to pick up eligible orders from the Jazzamatazz facility.
There is no shipping charge for orders collected directly from Jazzamatazz.
Outstanding balances must be paid before an order is released for pickup.
Please arrange with our team a day and time window for pick up ahead of time.
Production times vary throughout the year based on seasonal demand, order volume, product availability and the nature of the order.
The Website will display Jazzamatazz’s current estimated production timeframe.
Production estimates are provided for planning purposes and are not guaranteed delivery dates.
Production time is separate from shipping or carrier transit time.
In fairness to all our clients, we do not offer “rush services” as a premium.
We do offer early order discounts on our Performance collection and we have thousands of costumes in stock for any last minute groups you may need. Please check our website for a solution that may meet your needs.
Early order discounts apply to Performance Collection Costumes only.
Applicable sales taxes will be added where required by law.
Jazzamatazz offers both printed and digital catalogues, as well as product information through the Website.
If information displayed in a catalogue, on the Website or in other materials differs from the final order confirmation, customers should contact Jazzamatazz for clarification before approving the order.
The final approved order confirmation will govern the applicable products, sizes, quantities, pricing and other order details.
Inventory and product availability may change without notice.
For in-stock products, an item may sell out between the time it is viewed and the time an order is reviewed.
Jazzamatazz may contact the customer where an ordered item is unavailable or where an alternative needs to be discussed.
Customers with questions regarding an order, sizing, shipping, returns or exchanges should contact Jazzamatazz as soon as possible.
Jazzamatazz Inc.
4-2330 Southfield Road
Mississauga, Ontario L5N 2W8
Canada
Phone: 905-542-0605
Email: costumesbyjazzamatazz@gmail.com